AZURE MANAGED SERVICES - WE RUN IT. YOU RUN THE BUSINESS.
YOUR AZURE.
OUR RESPONSIBILITY.
Migrating to Azure is one decision. Managing it well every day after that is a different challenge entirely.
Velosio's Azure Managed Services puts a certified team behind your environment - monitoring, patching, backup, security, and escalation support - so your team can focus on the work that moves the business forward.
TALK TO OUR TEAM
24/7
Monitoring, alerting, and incident response across all tiers - your Azure environment never goes unwatched
99.9%
Uptime target for organizations leveraging Azure with Velosio Managed Services - proactive monitoring minimizes downtime
30%
Average cost reduction organizations experience when Velosio manages their Azure environment versus self-managed
WHY ORGANIZATIONS CHOOSE MANAGED SERVICES
AZURE IS NOT SELF-MANAGING
The migration gets the attention. What happens after is where most organizations underinvest - and where the real risks accumulate.
Stretched IT Teams Can't Do Day-Two Operations Well
When internal IT is focused on firefighting, proactive work stops. Patches slip. Backups go untested. Security gaps widen quietly. The work that prevents incidents gets deprioritized in favor of the work that responds to them.
Azure Costs Grow Without Governance
Idle resources, oversized VMs, and pay-as-you-go spend without reserved instance planning compound quickly. Without a team actively managing the environment, the bill becomes unpredictable - and hard to explain to finance.
Security & Compliance Require Ongoing Attention
Microsoft Defender for Cloud, patch compliance, backup testing, and escalation management are not one-time configurations. They require continuous monitoring and a partner with Microsoft escalation rights when something goes wrong at 2am.
WHY ORGANIZATIONS CHOOSE MANAGED SERVICES
AZURE IS NOT SELF-MANAGING
The migration gets the attention. What happens after is where most organizations underinvest - and where the real risks accumulate.
ESSENTIALS
$285
per subscription/mo
Business Hours Support
Email-only support during US business hours (9am EST – 5pm PST). The right entry point for organizations that need professional Azure monitoring and break/fix support but have internal capacity for day-to-day management.
- Break/fix for Compute, Network, Storage, Security
- Break/fix for PaaS services (App Services, SQL, Web)
- Managed Backup - backup and recovery
- Microsoft Tier III escalation management
- Email support only
PREMIUM
$400
per subscription/mo
24/7 Support
Full 24/7 coverage with email, chat, and self-service portal. Adds Azure Advisor, Azure Monitor, and Azure Security Center setup and support. The right fit for organizations that need round-the-clock coverage without phone support.
- Everything in Essentials
- 24/7 support via email, chat, & portal
- Azure Advisor, Monitor, & Security Center setup
- Active Directory & authentication support
- Advanced PowerShell troubleshooting
MOST POPULAR
PREMIUM PLUS
$515
per subscription/mo
24/7 + Phone Support
Adds dedicated phone support, Windows Server OS troubleshooting, and white label phone capability. The most popular tier for mid-market organizations that need full-stack Azure support with direct phone access for critical issues.
- Everything in Premium
- 24/7 phone, email, chat & portal
- Windows Server OS support
- Network troubleshooting - VNET, VPN, Express Route
ULTIMATE
$570
per subscription/mo
24/7 - Full Coverage
The most comprehensive tier — adds root cause analysis of complex problems, monthly tenant reports, and third-party escalation coordination. Built for organizations that need complete accountability across the entire Azure environment.
- Everything in Premium Plus
- Root cause analysis of complex problems
- Monthly tenant health reports
- Third-party escalation coordination
- Dedicated phone number
"
Every Azure migration conversation should include a managed services conversation. The migration moves the workloads. Managed services makes sure they stay healthy, secure, and cost-efficient after cutover.
WHAT EVERY TIER COVERS
THE FOUNDATION ACROSS ALL PLANS
Regardless of which tier fits your organization, these capabilities are included in every Azure Managed Services engagement.
Compute - VMs, Storage, Cloud Services
Troubleshooting Azure cloud services, storage issues, disk management on Windows and Linux VMs, resource group deployments, and remote access issues. The core infrastructure layer stays healthy and responsive.
Backup and Disaster Recovery
Virtual machine backup image management, backup and recovery troubleshooting, VM restoration from previous backups, SQL database backup via PowerShell, and Azure Site Recovery support. Monthly restore testing included.
Active Directory and Authentication
Hybrid environment AD authentication troubleshooting, Azure AD Sync, Multi-Factor Authentication, and Single Sign-On support. Identity is the perimeter — it gets treated that way.
Networking - VNET, VPN, Express Route
Azure Virtual Network troubleshooting, Network Load Balancing, network policy configuration, Point-to-Site and Site-to-Site connectivity, and Azure ExpressRoute support. Connectivity issues get resolved, not worked around.
Microsoft Escalation Management
Tier III Microsoft escalation management, Azure Core Quota Increase Requests, and full ticket lifecycle oversight. When an issue requires Microsoft to resolve it, Velosio owns the escalation process end to end.
PaaS Services — App Services, SQL, Web
Break/fix support for Azure Service Bus, Azure SQL Database, Azure Web Application connectivity, and Azure Mobile Services. The full PaaS layer is covered alongside IaaS, not treated as an add-on.
SIDE BY SIDE
ALL FOUR TIERS COMPARED
Every capability across every tier in one table. Use this to confirm which tier matches your coverage requirements before the conversation with our team.
| CAPABILITY | ESSENTIALS $285/MO |
PREMIUM $400/MO |
PREMIUM PLUS $515/MO |
ULTIMATE $570/MO |
| Support Coverage | Business Hours | 24/7 | 24/7 | 24/7 |
| Support Method | Email only | Email, Chat, Portal | Phone, Email, Chat, Portal | Phone, Email, Chat, Portal |
| White Label Phone Support | ||||
| Break/Fix - Compute, Network, Storage, Security | ||||
| Break/Fix - PaaS Services | ||||
| Managed Backup & Recovery | ||||
| Microsoft Escalation Management | ||||
| Azure Advisor, Monitor, Security Center | ||||
| Windows Server OS Support | ||||
| Root Cause Analysis | ||||
| Monthly Tenant Reports | ||||
| Third-Party Escalation Coordination | ||||
| Dedicated Phone Number |
WHAT MANAGED SERVICES DELIVERS AFTER MIGRATION
Havtech - Commercial HVAC Distributor
2 HRS
Recovery time after a second ransomware attack - down from two weeks after the first. Geo-redundant backups, Defender for Cloud, and Velosio managed services made the difference. Plus $758/month in ongoing cost savings from continuous optimization.
M&Q Plastics - Manufacturing
1 Platform
Four offices consolidated onto a single managed Azure platform. Retired VMware and Citrix entirely. Eliminated reliance on a single IT resource. Proactive managed services replaced reactive firefighting with a stable, governed environment.
Centrak - Healthcare Technology
$18k/mo
Monthly recurring cost reduction after Velosio migrated 80+ VMs and provided ongoing Azure management consultation to optimize resource provisioning. Right-sizing and continuous management delivered savings that grew over time.
WHY VELOSIO
THE PARTNER WHO IS ACCOUNTABLE FOR YOUR AZURE ENVIRONMENT EVERY DAY
Managed services from Velosio is not a monitoring dashboard and a ticket queue. It is a team of certified Azure engineers with Microsoft escalation rights, FinOps expertise, and deep familiarity with the mid-market environments we serve - available at the tier and coverage level that fits your organization.
- 30 time Microsoft Inner Partner Award winner
- Microsoft Solutions Partner: Infrastructure, Data & AI, Digital & App Innovation, Security
- Azure Specializations: Low Code Application Development, Analytics, Infra & Database Migration
- Direct Tier 1 partner with Microsoft Premier Support escalation rights