Raving Fans Start Within
Where do raving fans really come from? At Velosio, we believe it starts with the people behind the work. This podcast introduces you to the team members bringing projects to life—sharing their stories, passions, and what it’s really like to be part of Velosio. In each short episode, you’ll get a candid look behind the scenes, whether you're part of the team, thinking about joining, or just curious who's on the other side of the screen.
All Episodes
13: Kristina Chilton on Growth, Grit, and the Power of Everyday Wins
In this episode of Raving Fans Start Within, I sit down with Christina, a senior consultant at Velosio, to explore the roots of what creates raving fans for our clients. Christina shares her journey from the aerospace and defense sector to becoming a key player in implementing Microsoft Dynamics 365, where her passion for problem-solving and connection shines through. We discuss her unique experiences, including her role in turning implementation challenges into learning opportunities. Christina also highlights the importance of teamwork at Velosio and reflects on the transformative power of mentorship and assertiveness in the workplace. Tune in to discover how our team's culture and dedication to client success truly set us apart.12: Michael DeGeeter on How Great Teams Balance Hard Work and Fun
On this episode of Velosio’s Raving Fans Start Within, marketing team member Michael DeGeeter discusses his three-and-a-half-year journey at Velosio, highlighting his role in managing major Microsoft and NetSuite events and the company's culture, which is defined by CEO Robbie Morrison's leadership. Michael shares his passion for creating exceptional client experiences, the collaborative "go-getter" dynamic of his marketing team, and personal insights like his go-to karaoke song, "Mr. Brightside." Key Episode Takeaways: - Client Experience is the Primary Goal of Event Marketing: The core objective of event management is creating exceptional client experiences and educational opportunities. - Events as a Strategic "Front Porch" for Technology Partners: Events serve as the initial, high-impact touchpoint where prospective clients assess if the organization is the right partner to solve their business problems. - Marketing Team Collaboration Drives Brand Vision: An effective marketing team is a collaborative "puzzle" where diverse specialty areas and expertise come together to deliver campaigns that present a clear, compelling brand vision for the mid-market. - Employee-Centric Culture as a Recruitment and Growth Engine: A strong, caring company culture and a leadership vision aligned with employee goals are the primary factors for attracting and retaining talent during periods of tremendous company growth. 2:03 Michael's Hypothetical Job Swap and Role at Velosio 4:35 Michael's Background and Journey to Velosio 6:14 What Michael Loves About Velosio 9:05 Michael's Marketing Team Culture 11:03 Personal Insights and Conclusion Connect with Michael DeGeeter: https://www.linkedin.com/in/michael-degeeter-75779a44/ Connect with Chad Woods: https://www.linkedin.com/in/chad-woods-a99479/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers11: Grant Premo on Curiosity, New Experiences, and Stepping Out of Your Comfort Zone
In this episode of Raving Fans Start from Within, Robbie Morrison sits down with Velosio’s Manager of Corporate Projects, Grant Premo, where Grant discusses his career journey since starting as an intern in 2016, the close-knit culture of Velosio, and the unexpected importance of documentation in his professional growth. Discover his personal philosophy guided by the Scrubs quote, "nothing that's worth having comes easy," and his hidden talent of knowing the lyrics to thousands of songs. Key Episode Takeaways: - Documentation Discipline: Comprehensive documentation is viewed as paramount for developing best practices, validating billable time/value for customers, and facilitating smooth client/role transitions. - The Close-Knit Industry Ecosystem: The Microsoft partner and ERP consulting space is highlighted as a small and highly interconnected community where teams frequently have links from past careers, reinforcing the value of professional relationships. - Internal Career Progression and Longevity: The company places an emphasis on fostering long-term growth and internal career evolution for its people, exemplified by a transition from client-facing consultant to internal Manager of Corporate Projects. - Maintaining Culture During Organizational Growth: Sustaining a strong, close-knit community feeling is a strategic focus for leadership, reinforced through in-person touchpoints and valuing relationships despite the company's growth. - Value Alignment and Hard Work Philosophy: A core professional philosophy that "nothing that's worth having comes easy" is embraced, emphasizing that the greatest fulfillment comes from the effort and hard work put into achieving complex goals. 1:35 Sports Connections and Career History 3:36 Pre-Velosio Experience and Recruitment 5:05 Grant's Hidden Talent 7:05 The Velosio Experience 9:50 Unexpected Learning at Velosio 13:03 Valuable Lessons from Others 16:35 Celebrating Wins and Life Philosophy Connect with Grant Premo: https://www.linkedin.com/in/grantpremo/ Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers10: Melissa Herbst on Finding Joy in Client Wins and What’s Ahead with AI
In this episode of Velosio's Raving Fans Start Within podcast, Chad talks to long-time Velosio Account Executive Melissa, who shares her analytical, client-focused approach to selling technology solutions and coordinating across Velosio's teams. The conversation highlights the value of team collaboration, celebrating client 'light bulb' moments, and Melissa's excitement for how AI will transform ERP from "out-of-the-box" to truly personalized business solutions in the horticulture and cannabis industries. Key Episode Takeaways: - The client-partner relationship must focus on solving real business problems. Successful partnerships in the modern industry require an analytical, problem-solving focus that goes beyond mere relationship-building to address the client's unique challenges and goals. - The future of business solutions is personalized digitization, not heavy customization. AI and agents are expected to move the industry from standardized, "out-of-the-box" software toward personalized digital solutions—a "custom suit" that fits the organization without the debt of traditional, heavy customization. - Effective client engagement is achieved through "light bulb" moments in tailored demos. The most exciting and rewarding part of the sales cycle occurs post-demo when a client has a moment of realization that the proposed solution can solve their business problem. - Deep industry-specific knowledge is a key differentiator, especially for niche markets. Velosio's success in specialized industries like horticulture and cannabis is driven by deep domain expertise, a specific product IP direction, and the ability to conduct accounting demos that truly excite finance leaders. - Cultural champions who unblock issues are vital for driving client outcomes. Recognizing and leveraging "cultural champions," like those in operations, who maintain calm under pressure and unstick complex issues, is crucial for timely service delivery and client satisfaction. 1:41 Personal Interests and Ohio State Connection 3:11 Melissa's Motivation and Approach to Client Relationships 5:36 The Reality of Melissa's Role at Velosio 7:18 Memorable Moments and Team Recognition 11:49 Celebrating Wins and Industry Trends Connect with Melissa Herbst: https://www.linkedin.com/in/herbstmelissa/ Connect with Chad Woods: https://www.linkedin.com/in/chad-woods-a99479/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers