Raving Fans Start Within
Where do raving fans really come from? At Velosio, we believe it starts with the people behind the work. This podcast introduces you to the team members bringing projects to life—sharing their stories, passions, and what it’s really like to be part of Velosio. In each short episode, you’ll get a candid look behind the scenes, whether you're part of the team, thinking about joining, or just curious who's on the other side of the screen.
All Episodes
6: Jason Georgoulis on Building Trust, Staying Curious, and Keeping It Human
After 15 years at Microsoft, Jason Georgoulis brings a unique blend of experience, curiosity, and people-first perspective to his new role at Velosio. In this episode, Jason sits down with Chad Woods to reflect on the power of preparation, the art of listening, and the value of authentic relationships — in business and beyond. From DJing thousands of events to flipping houses, Jason shares how lessons learned outside of tech continue to shape his approach to leadership, client success, and lifelong learning. Key Episode Takeaways: - Full-Stack Solution Integration: Velosio's ability to offer solution capabilities across the entire Microsoft tech stack (including security, data, and applications) provides a significant competitive advantage over narrowly specialized partners. - Technology Levels the Playing Field: The availability of advanced technology, specifically for the mid-market and emerging enterprise space, allows smaller firms to "punch above their weight class" and gain market share from larger, better-resourced competitors. - Curiosity and Continuous Learning are Non-Negotiable: In a rapidly evolving market, sales professionals must embrace a technologist's mindset, be deeply curious, and continuously learn about new advancements like AI to have meaningful customer conversations. - AI and Ethics Must Be Considered Simultaneously: Responsible and ethical adoption of AI, which includes proper training practices, is crucial for growing customer trust and yielding better outcomes. - Business Conversations Must Focus on Outcomes, Not Product Names: Effective customer engagement frames discussions around delivering memorable, hyper-personalized customer experiences and solving ambient problems. 1:32 Jason's DIY Interests and Approach 3:57 Jason's Passion for Technology and AI 6:11 The Value of Full-Stack Solutions 11:25 Velosio's Competitive Advantage 13:58 Jason's Observations About Velosio 16:11 Career Advice and Closing Thoughts Connect with Jason Georgoulis: https://www.linkedin.com/in/jason-georgoulis-a885b512/ Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers5: Rob Urbanowicz on Culture and Client Success
Join CEO Robbie Morrison as he talks with Senior Vice President Rob Urbanowicz about his journey from a CPA at Deloitte and early SaaS pioneer to a leader at Velosio. Rob discusses his passion for sports, the company's vibrant culture, and advice to new hires on the power of internal networking and the excitement of Velosio's continued growth. Key Episode Takeaways: - Prioritize cross-organizational networking for content creation and service improvement. Rob highlights that connecting with colleagues across teams enhances the individual's experience and improves client service delivery. - Leverage strategic partnerships to accelerate and sustain business expansion. Velosio's excitement about its current growth trajectory is directly tied to its active collaboration with a supportive strategic partner. - Commit to a culture that is passionately people-centric and client-focused in all content and operations. The company's leadership is praised for being passionate about both its employees and its clients, which reinforces the enjoyable work environment. - Company mergers and acquisitions should be viewed as milestones that affirm strategic direction. The merger of SBS and Socius to form Velosio, followed by subsequent acquisitions, served as key moments that affirmed leadership's confidence in the company's path. - Continuously seek diverse perspectives across the organization to inform and support growth strategy. Connecting across different parts of the company helps to "uncover those gems and the different viewpoints" that are essential for navigating the company's growth curve. 00:32 Rob's Personal Interests and Hobbies 1:51 Rob's Tenure at Velosio 2:27 Professional Background Before Velosio 4:19 Rob's Connection to Velosio 6:33 Advice for New Employees Connect with Rob Urbanowicz: https://www.velosio.com/team-member/rob-urbanowicz/ Connect with Robbie Morrison: https://www.velosio.com/team-member/robbie-morrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers4: Rachel Grizzell on Support, Learning, and Making an Impact
In this episode of "Raving Fans Start Within," meet Rachel Grizzell, a Velosio Business Applications Specialist and former Microsoft employee who excels at putting clients first and collaborating with her team. Hear how her personal passions align with her professional life and her valuable advice for new hires joining the team. Key Episode Takeaways: - Cultivate a client-first mentality. The most successful professionals act as consultants who help clients improve their businesses, not just as sellers. - Prioritize continuous learning. Staying relevant requires actively learning about new technologies, from Azure and Microsoft Fabric to modern work solutions like Copilot. - Foster a collaborative team culture. Actively using daily team chats for idea sharing and holding regular meetings can lead to high collaboration and shared success. - Align passions with your profession. A truly fulfilling career is found when personal passions, such as a desire to help people, converge with your professional life. - Be proactive in building connections. New hires can accelerate their impact by leaning on their team and being proactive in reaching out to clients to "get it rolling". - Leverage strong partnerships for credibility. A company's strong reputation as a Microsoft Gold Partner and its long-standing history in the business applications inner circle are powerful credentials. - Embrace operational rigor. An organized, detail-oriented personality is a key attribute for managing a book of business and identifying opportunities for upselling and cross-selling. - Utilize your team's support system. New employees should lean on their teams and leadership for support, especially when utilizing resources like an onboarding buddy. Rachel's Personal Life and Hobbies 00:49 Rachel's Professional Background 02:32 Connecting Personal Passions with Professional Life 04:00 Team Collaboration at Velosio 07:46 Learning New Technologies 09:34 Advice for New Hires 11:20 Connect with Rachel Grizzell: https://www.linkedin.com/in/rachelgrizzell/ Connect with Chad Woods: https://www.linkedin.com/in/chad-woods-a99479/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers3: Rick Russo on Elevating Service Through Curiosity and AI
On this episode, Rick Russo, the leader of Velosio's Concierge Desk, joins CEO Robbie Morrison to discuss his career journey and passion for customer experience. Key Episode Takeaways: - Rick shares how his "full hands in, full hands out" philosophy, influenced by his early jobs, drives his team's proactive, forward-thinking approach to client support. - Customer Education: A key strategy is to not just solve a customer's immediate problem, but to educate and empower them to be able to self-serve in the future. - Proactive Thinking: The "three steps ahead" principle is a forward-thinking approach that encourages anticipating a client's downstream needs and taking the initiative to address them. - Value-Added Communication: The "full hands in, full hands out" principle, originally from the restaurant industry, is applied to business operations to mean always adding value. - Cross-departmental Collaboration: The podcast highlights the importance of incorporating relevant stakeholders into communication to maintain momentum on a case and avoid redirection. - Recognition and Motivation: Celebrating wins, both big and small, in public channels is used to build momentum and reinforce best practices, which in turn motivates the team. - Continuous Learning: Rick's personal passion for staying current on technology and his use of data tracking for fitness demonstrates a growth mindset that is applicable to professional development. Career Journey Before Velosio 2:25 Personal Health and Technology 5:14 Concierge Team's Best Practices 7:31 Unexpected Skills Developed at Velosio 9:12 Best Career Advice 12:05 Connect with Rick Russo: https://www.linkedin.com/in/rick-russo-314a561/ Connect with Robbie Morrison: https://www.velosio.com/team-member/robbie-morrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers