Raving Fans Start Within
Where do raving fans really come from? At Velosio, we believe it starts with the people behind the work. This podcast introduces you to the team members bringing projects to life—sharing their stories, passions, and what it’s really like to be part of Velosio. In each short episode, you’ll get a candid look behind the scenes, whether you're part of the team, thinking about joining, or just curious who's on the other side of the screen.
All Episodes
Casey Hendriks on Remembering Where You Started and Measuring Real Progress
Velosio Senior CE Consultant Casey Hendricks joins CEO Robbie Morrison to share how mastering complex field service operations, asking sharper questions, and maintaining adaptability drive internal success and transform client relationships. Key Episode Takeaways: - Diving into complex work like D365 Field Service keeps consultants sharp and solves real operational pain for businesses. - Taking an hour each quarter for games like trivia or bingo gives teams a needed break and actually brings people closer together. - Being a great consultant isn't about memorizing every answer, it's about asking the right questions and knowing how to find the solution. - Tech moves fast, so staying open and adaptable to new tech like AI is the best way to keep your edge. - Bringing your real self and unique background to work makes it way easier to build genuine connections across remote teams. 00:00 Introduction and Welcome to Velosio Podcast 00:28 Casey's Role and Career Focus at Velosio 1:17 Career Path and Attraction to Field Service 2:50 Personal Interests and Poker Strategy 4:05 Team Building Through Quarterly Fun Activities 5:25 Learning to Ask the Right Questions 6:48 Continuous Improvement and Technology Adaptation 8:49 Canadian Karaoke Choice 11:11 Best Advice and Remembering Origins Connect with Casey: https://www.linkedin.com/in/casey-hendriks-28a52191 Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careersMichelle Kovacs on Finding Joy in the Challenge
In this episode of Raving Fans Start Within, Velosio CEO Robbie Morrison sits down with 14-year company veteran Michelle Kovacs to explore how operational execution, cross-department collaboration, and internal culture drive company revenue and long-term client success. Key Episode Takeaways: - Cross-Department Shadowing Drives Operational Alignment: Letting employees shadow other teams for a day fixes blind spots between frontline sales and back-office ops. - Strategic Communication Softens Tough Feedback: Wrapping criticism between two genuine compliments keeps morale intact when delivering hard news. - Operational Completion Requires End-to-End Accountability: High-performing teams don't call a job finished until every single loose end and detail is tied up. - Efficiency Trumps Brute Force Execution: Real speed comes from working smarter, because burning extra energy doesn't automatically equal better results. - A Positive Culture Upfront Elevates Every Team: Keeping a consistently upbeat energy in back-office teams sets a constructive tone for the rest of the company. 00:00 Podcast Introduction and Michelle's Role at Velosio 1:25 Michelle's Journey to Velosio and Career Background 3:18 Job Swap Fantasies and Cross-Departmental Learning 5:49 Memorable Velosio Moments and Company Culture 7:32 Team Phrases and Communication Style 9:11 Personal Insights and Life Philosophy Connect with Michelle: https://www.linkedin.com/in/michelle-kovacs-38201b48/ Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careersRob Mitchell on Go Lives and the Habits That Keep Teams Moving
In this episode of Raving Fans Start Within, Rob Mitchell shares how he traded a pilot's license for a 20-year career in enterprise software, revealing the late-night team huddles and communication habits that actually keep client deployments from falling apart. Key Episode Takeaways: - Real teamwork is proven at 2:00 AM when a client system crashes, not during a PowerPoint presentation on company values. - People with different backgrounds make the best problem-solvers because they don’t think like typical software engineers. - When you mentor a junior employee early on, you build a functional partnership that can survive twenty years of corporate mergers. - Technical teams need a relentless, high-energy focus to push through the exhaustion of brutal deployment cycles. - Checking every single email before you go to bed isn't micromanagement; it's how you keep an entire project from derailing overnight. - If you want to know what’s actually happening in your company, step out of the executive suite and spend a day running the front desk. 00:00 Podcast Introduction and Rob Mitchell's Role at Velosio 1:17 Rob Mitchell's 20-Year Journey with Velosio 1:42 Three Professional Careers Before Velosio 3:22 Job Swapping Question 4:15 Most Velosio Experience: Collaboration and Support 5:51 Team Inside Joke and Unexpected Skills 8:56 Theme Song and Daily Completion Ritual Connect with Rob: https://www.linkedin.com/in/rob-mitchell-99b0614/ Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careersEric Robertson on Creative Problem Solving and Why Progress Beats Perfection
In this episode of Raving Fans Start Within, Velosio IT Director Eric Robertson joins CEO Robbie Morrison to discuss navigating company acquisitions, leveraging cutting-edge technology as a competitive advantage, and why embracing a Minimum Viable Product (MVP) mindset, accelerates team innovation over the search for perfection. Key Episode Takeaways: - Testing out new tech internally lets our teams master the tools before we ever introduce them to clients. - Using an MVP (Minimum Viable Product) approach keeps projects moving forward. It is always better to launch something that works than to get stuck chasing perfection. - We learn by launching early, figuring out what went wrong, and steadily improving the system, very much like modern aerospace engineering. - Solving complex corporate problems takes fresh thinking. Sometimes you have to challenge traditional hierarchies to uncover better, more efficient ways of working. - Keeping employees happy long-term comes down to everyday culture and genuine teamwork, not just an occasional corporate event. 00:00 Introduction, family, and hobbies. 2:01 Career background and company tenure. 3:32 Favorite apps and tech culture. 5:43 Job satisfaction and motivation. 6:53 Book recommendation and problem-solving. 8:51 Department theme song and professional advice. Connect with Eric: https://www.linkedin.com/in/eric-robertson/ Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers