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    <title>Raving Fans Start Within</title>
    <language>en</language>
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    <description><![CDATA[Where do raving fans really come from? At Velosio, we believe it starts with the people behind the work. This podcast introduces you to the team members bringing projects to life—sharing their stories, passions, and what it’s really like to be part of Velosio. In each short episode, you’ll get a candid look behind the scenes, whether you're part of the team, thinking about joining, or just curious who's on the other side of the screen.]]></description>
    <itunes:author>Robbie Morrison</itunes:author>
    <itunes:owner>
      <itunes:email>JRodriguez@velosio.com</itunes:email>
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    </itunes:owner>
    <itunes:type>episodic</itunes:type>
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      <title>Calli O'Donnell on Curiosity, Connection, and the Downstream Effects of Your Work</title>
      <description><![CDATA[In this episode of Raving Fans Start Within, I sit down with Calli O'Donnell, a senior financial analyst at Velosio, to explore the powerful themes of curiosity and connection in the workplace. Calli shares her journey from studying accounting to embracing finance, highlighting her passion for strategic decision-making and collaboration. We discuss the transformative impact of AI on her role and the importance of understanding the "why" behind processes to foster greater efficiency and connection across teams. Join us as Calli emphasizes the value of mentorship and the significance of nurturing relationships in driving success within an organization. Tune in for insights that can inspire your own professional journey.]]></description>
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      <pubDate>Thu, 11 Jun 2026 04:00:00 +0000</pubDate>
      <itunes:duration>996</itunes:duration>
      <itunes:explicit>false</itunes:explicit>
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      <title>Tobi Darby on Listening, Change Management, and Solving the Impossible</title>
      <description><![CDATA[On this week’s episode of Raving Fans Start Within, Velosio’s Consulting Manager, Tobi Darby shares practical wisdom on navigating complex ERP transitions through empathetic change management, while emphasizing foundational career habits like punctuality and listening to understand rather than respond.  

Key Episode Takeaways: 
- Look Beyond the Contract: Keeping clients long-term and turning them into fans means moving past the rigid wording of a Statement of Work. You have to stop acting like a basic vendor and start acting like a true business partner. 

- Good People Attract Good People: Top-tier talent doesn't just apply blindly; they look for companies where their trusted friends already work and can vouch for the culture and management. 

- Listen to Understand, Not to Reply: True active listening means quieted minds and zero interruptions. You have to stop planning your next response in your head and actually focus on the client's or teammate's real frustration. 

- Be on Time (Or Early): Punctuality is the easiest way to build trust. Showing up to a meeting early isn't a minor detail; it proves you respect other people's schedules and take your job seriously. 

- Lean Into Hard Challenges: Building a team identity around solving "impossible" problems keeps morale high. When a team is proud of tackling the tough stuff, they confidently own their results. 

- Bring Your Real Self to Work: Company culture thrives when people actually connect. Encouraging employees to share their actual hobbies—whether that’s martial arts or baking cupcakes—creates genuine friendships that hold a team together. 

00:00 Introduction and Personal Background  
1:26 Career Journey to Velosio  
2:07 Hidden Talents and Personal Interests  
3:07 Velosio's Distinctive Culture  
3:41 Finding Home at Velosio  
4:45 Professional Development 
5:57 Team Identity and Mission  
6:38 Career Advice and Life Lessons  

Connect with Tobi: https://www.linkedin.com/in/tobi-darby-7619153/ 
Connect with Robbie: https://www.linkedin.com/in/robbiemorrison/     
Learn More About Velosio: https://velosio.com      
Work at Velosio: https://velosio.com/careers    ]]></description>
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      <pubDate>Thu, 04 Jun 2026 04:00:00 +0000</pubDate>
      <itunes:duration>546</itunes:duration>
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      <title>Brad Jagher on Leadership, Low Ego, and Earning Trust</title>
      <description><![CDATA[In this episode of Raving Fans Start Within, Velosio’s Director of Client Account Management, Brad Jagher, shares how he built a world-class sales team by trading traditional authority for a people-first, teaching-driven leadership style.  

Key Episode Takeaways: 
- Culture Over Strategy: Building an authentic, low-ego team culture serves as an organization's ultimate shock absorber during turbulent leadership reorganizations. 
- The "People-First" Paradigm: Shifting management from permission-seeking to transparent autonomy fosters deep execution trust and higher employee engagement. 
- Redefining Roles: Maximizing client retention and growth requires elevating traditional order-takers into proactive, dual-focus relationship managers. 
- Decisive Change Management: Sustaining organizational velocity during a structural pivot requires a clear mandate for alignment, allowing detached team members to exit early. 
- The Workplace Relationship Metric: Long-term organizational retention is driven by cultivating authentic friendships that pass the test of outside-of-work socialization. 

00:00 Introduction and Team Excellence Recognition 
1:20 Career Transition and Leadership Motivation 
3:06 Team Structure and Leadership Philosophy 
4:58 Practice and Development Methods 
7:04 Overcoming Change Resistance 
8:37 Career Aspirations and Company Culture 

Connect with Brad: https://www.linkedin.com/in/brad-jagher/ 
Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/ 
Learn More About Velosio: https://velosio.com      
Work at Velosio: https://velosio.com/careers      ]]></description>
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      <pubDate>Thu, 28 May 2026 03:59:59 +0000</pubDate>
      <itunes:duration>733</itunes:duration>
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      <title>Nina Bowers on Raving Fans, Better Processes, and the Art of Asking Why</title>
      <description><![CDATA[In this episode of Raving Fans Start Within, Nina Bowers shares how she transitioned from a criminal justice major to Velosio's CRM Systems Manager, along with the secret to balancing system customization with peak performance and how adopting a "gatekeeper" mentality builds a truly world-class user experience. 

Key Episode Takeaways:
- Having a "gatekeeper" mindset to prioritize operational needs over a never-ending user wishlist, protecting software performance from over-customization.
- An unconventional background, such as criminal justice, can help with critical root-cause analysis and problem-solving into IT and systems management.
-  A healthy company culture embraces the "sitcom" dynamic, using shared humor and comic relief to defuse high-pressure challenges and reinforce team resilience.
-  Side passions like podcasting build professional soft skills, teaching creators how to look at the "whole journey" when solving problems.
-  Long-term employee retention hinges on intellectual challenge, meaning high performers will stay with an organization through massive transitions if they are consistently pushed to grow.

00:00 Introduction 
01:20 Transition from Client Side to Consulting 
2:28 Background in Technology and Self-Taught Skills 
3:48 Analytical Approach and Criminal Justice Background 
5:08 Hands-On Learning and Field Experience 
7:27 Velocio as a Sitcom 
8:34 Bariatric Advocacy and Podcasting Passion 
10:47 Raving Fans Philosophy and Internal Customers 
12:22 Karaoke Choice and Personal Philosophy 
13:11 Best Career Advice: Being a System Gatekeeper

Connect with Nina: https://www.linkedin.com/in/nina-bowers-222a6a31/
Connect with Robbie: https://www.linkedin.com/in/robbiemorrison/

Learn More About Velosio: https://velosio.com 
Work at Velosio: https://velosio.com/careers ]]></description>
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      <pubDate>Thu, 21 May 2026 04:00:00 +0000</pubDate>
      <itunes:duration>893</itunes:duration>
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      <title>Brian Campbell on Building Trust, Listening Better, and Driving Real Client Impact</title>
      <description><![CDATA[In this week’s episode of the podcast, industry veteran Brian Campbell shares how active listening and servant leadership propelled him to a standout year and a spot at the prestigious President’s Club in Punta Cana.  
 
Discover how Velosio’s accelerated growth and comprehensive Microsoft stack expertise are transforming the partner channel while Brian balances professional success with a deep commitment to faith and family. 

Key Episode Takeaways: 
- Intentional Talent Acquisition: Brian Campbell’s 30-year career trajectory was capped by him specifically targeting Velosio as the top industry partner rather than being recruited, highlighting the power of a "destination" brand. 
- Full-Stack Competitive Advantage: By dominating the entire Microsoft ecosystem, including ERP, CRM, infrastructure, data, and AI, Velosio positions itself as a one-stop shop that eliminates the client's need for multiple partners. 
- Consultative Trust over Transactional Selling: Success in the mid-market space is increasingly driven by "active listening" and uncovering long-term business impacts rather than just fulfilling a specific product scope. 
- The "Faith, Family, Work" Hierarchy: Adopting a clear personal framework creates a grounded professional identity that fosters authentic client relationships and prevents burnout. 
- Servant Leadership as an Operational Model: Integrating biblical principles of humility and service into the corporate structure serves as a functional strategy for lifting team performance and achieving goals. 

00:00  Introduction and Brian's Background at Velosio  
01:10  Brian's Journey to Velosio and 30-Year Industry Experience  
04:16  Velosio's Competitive Advantage   
06:21  Team Recognition and Shoutouts   
09:35  Developing Client Listening Skills and Building Trust  
12:08  Work-Life Balance and Family Priorities  
15:33  Faith and Servant Leadership  
20:18  Personal Interests and Fun Facts  
 
Connect with Brian Campbell: https://www.linkedin.com/in/briancampbell4/ 
Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/   
Learn More About Velosio: https://velosio.com   
Work at Velosio: https://velosio.com/careers  ]]></description>
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      <pubDate>Thu, 23 Apr 2026 04:00:00 +0000</pubDate>
      <itunes:duration>1352</itunes:duration>
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      <title>Logan Lucas on People Operations, Culture, and Creating Raving Fans at Work</title>
      <description><![CDATA[Join Velosio CEO Robbie Morrison and VP of People Operations Logan Lucas as they explore how a "think beyond the ask" mindset and internal support systems transform a standard workplace into a lifelong career destination.  

From earning a seat at the executive table at age 30 to maintaining an 11-year tenure, Logan shares how a blame-free, optimistic culture builds the ultimate foundation for "Raving Fans" 

Key Episode Takeaways: 
- Longevity proves the culture works: Logan’s 11-year tenure shows how a company can transition from a "first job" after college into a long-term career destination. 
- Early executive exposure builds loyalty: Giving high-potential leaders a "seat at the table" for QBRs as early as age 30 helps build ownership and strategic alignment. 
- Hiring for immediate cultural fit: Success depends on the ability to identify "cultural fits" almost instantly, ensuring new leadership shares the organization's core DNA from day one. 
- The "Think Beyond the Ask" framework: Shifting from reactive task-taking to proactive problem-solving requires understanding the underlying needs of a request to create better downstream outcomes. 
- Adaptability as a core team theme: Adopting an "Unwritten" mindset allows a workforce to remain optimistic and flexible while meeting employees exactly where they are. 

01:29 Career Journey and Tenure at Velosio 
03:04 Personal Interests and Apps 
04:26 Most Velosio Experience and Cultural Fit 
05:44 Pivotal Moments of Commitment 
07:59 Learning from Teammates 
08:42 Team Theme Song 
10:05 Best Advice Received 
12:07 Creating Raving Fans Philosophy with Robbie 

Connect with Logan: https://www.linkedin.com/in/loganlucas/ 
Connect with Robbie: https://www.linkedin.com/in/robbiemorrison/    
Learn More About Velosio: https://velosio.com     
Work at Velosio: https://velosio.com/careers     
 ]]></description>
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      <pubDate>Thu, 02 Apr 2026 03:59:59 +0000</pubDate>
      <itunes:duration>896</itunes:duration>
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      <title>Bryan Redic on Keeping Finance Simple and Reinforcing What Matters</title>
      <description><![CDATA[This week on Velosio's Raving Fans Start Within podcast, Bryan Redic, Velosio’s VP of Corporate Finance, breaks down his shift from an auditor to a leader who prioritizes "materiality" and simplicity to keep business operations lean. From navigating data-first initiatives for 2026 to the meaningful support he received during a family crisis, Bryan shares how staying curious and cutting through complexity defines his five-year journey at the company. 

Key Episode Takeaways: 
- Simplicity: Combat "complexity creep" by actively stripping away unnecessary backend burdens, such as redundant approvals or data points that don't add clear value. 

- Future-Proof with Data-First Initiatives: Aligning leadership roles now with the company’s 2026 data-first roadmap ensures the organization is prepared for upcoming technological shifts. 

- Retain Talent through Internal Mobility: Preventing "antsy" high-performers from churning requires a steady stream of new internal opportunities and challenges to keep them engaged long-term. 

- Institutionalize Learning: To keep cultural frameworks like Simply Effective alive, companies must move beyond one-off book clubs and embed these principles into the permanent onboarding process. 

- Respect the Transition: Establishing a clear end-of-day ritual, such as a physical signal from family, helps remote leaders successfully pivot from corporate finance to personal life. 

01:39 Career Journey Before Velosio  
02:36 Job Swap Interest and Company Insights  
04:19 Inside Jokes and Company Culture  
06:00 Defining Moments at Velosio 
08:23 Professional Development and Simplicity  
11:07 Celebrating Success and Work-Life Balance  

Connect with Bryan: https://www.linkedin.com/in/bryanredic/
Connect with Robbie: https://www.linkedin.com/in/robbiemorrison/   
Learn More About Velosio: https://velosio.com    
Work at Velosio: https://velosio.com/careers    ]]></description>
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      <pubDate>Thu, 26 Mar 2026 04:00:00 +0000</pubDate>
      <itunes:duration>812</itunes:duration>
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      <title>Maria Jarrett on Recognition, Consistency, and Leading with Care</title>
      <description><![CDATA[In this episode of Raving Fans Start Within, I sit down with Maria Jarrett, Consulting Manager at Velosio, to explore the essence of building raving fans. Maria shares her insights on the importance of recognition, consistency, and leading with care in cultivating a strong team culture. We dive into her journey from Broadpoint to Velosio, discussing how her outdoor hobbies inspire her work ethic and the value of active listening in fostering meaningful connections. Maria also highlights her passion for process improvement and how public recognition can celebrate team wins, especially in a remote work environment. Tune in for an engaging conversation that emphasizes the human side of business and leadership.]]></description>
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      <pubDate>Thu, 19 Mar 2026 04:00:01 +0000</pubDate>
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      <title>Andrea Jack on Strategic Partnerships, Competitive Drive, and Career Growth</title>
      <description><![CDATA[In this episode of Velosio’s Raving Fans Start Within podcast, Andrea Jack, Velosio’s Alliance Leader of the Year, as she reveals the "quarterback" strategies used to navigate multi-million dollar enterprise deals and 30-year partnerships.  

From her family t-shirt business to her "fearless" approach to relationship building, discover how this Jersey-born competitor balances a massive workload with the personal touch required to lead a premier Microsoft dream team. 

Key Episode Takeaways: 
- Relationship-First: In a crowded landscape, personal relationship building is the primary lever used to stand out and ensure visibility with Microsoft field teams. 
- Strategic Team Composition: Building a "dream team" requires specific functional roles like program leadership, co-sell management, and a dedicated incentives specialist. 
- Corporate and Enterprise Pivot: Even for mid-market specialists, there is significant growth potential in winning multi-million dollar "large logos" by scaling capabilities into the enterprise space. 
- Operational Agility as a Moat: The ability to absorb a constant influx of new Microsoft offerings, designations, and Partner Center updates is critical for a competitive edge. 
- Resilience Through Culture: An "integrated, well-oiled" internal culture that functions like a family allows teams to handle massive workloads and high-pressure deals without losing performance quality. 

01:27 New Jersey Nostalgia and Food Preferences 
02:14 Velosio and Microsoft Partnership Overview 
04:32 Career Journey in Microsoft Channel 
06:17 Organizational Growth and Talent 
09:53 Crafting and Personal Touches 
11:15 Competitive Spirit and Work Superpower 
13:31 Team Dynamics and Structure 

Connect with Andrea: https://www.linkedin.com/in/andreajack/ 
Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/
Learn More About Velosio: https://velosio.com   
Work at Velosio: https://velosio.com/careers   ]]></description>
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      <itunes:duration>1122</itunes:duration>
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      <title>Nick Millar on Slowing Down, Thoughtful Hiring, and Growth at Velosio</title>
      <description><![CDATA[In this episode of Raving Fans Start Within, join me, Robbie Morrison, as I sit down with Nick Miller, our Talent Acquisition Manager at Velosio. We delve into the heart of what creates raving fans, starting with the culture and values brought to life by our dedicated team members. Nick shares his journey from working in a theme park to finding his passion in recruiting, highlighting the importance of connection and long-term impact in the workplace. From his love for Legos to his knack for creating a fun team environment, Nick’s insights reveal how personal passions can enhance professional success. Tune in for an engaging conversation about teamwork, growth, and celebrating wins in the quest for excellence at Velosio.]]></description>
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      <pubDate>Thu, 05 Mar 2026 05:00:00 +0000</pubDate>
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      <title>Ashley Fogler on Advocacy, Accountability, and Driving Meaningful Change</title>
      <description><![CDATA[In this episode of Velosio’s Raving Fans Start Within, Chad sits down with Ashley Fogler, a high-impact sales professional at Velosio who is revolutionizing how mid-market businesses navigate digital transformation and complex business outcomes.  

Learn how Ashley uses her background in finance and SaaS technology to uncover client pain points, challenge decades-old processes, and lead disciplined, human-centered journeys from uncertainty to measurable impact. 

Key Episode Takeaways: 

- Humanizing the Sales Cycle: Ashley emphasizes that successful digital transformation is built on helping real people regain time and scale family businesses, rather than just selling to corporate logos.

- Discovery as Respectful Provocation: Effective sales requires uncovering long-standing pain points by challenging processes that subject matter experts may have relied on for decades.

- The "Buffalo" Culture of Accountability: Building a high-performing team relies on a "tight" culture where winning and losing are shared experiences and teammates actively hold one another accountable.

- Curiosity as a Growth Engine: Normalizing a culture of constant questioning, accelerates learning and prevents the stagnation that comes from pretending to have all the answers.

- Digital "Punching Above Your Weight": Mid-market organizations can achieve enterprise-level digital maturity when their partners prioritize tailored business outcomes over transactional software implementations. 

00:34 - Ashley's Background and Core Values  
01:38 - Leadership Lessons and Current Sales Role  
03:23 - Personal Motivations in Sales  
05:04 - Up-leveling Client Conversations Beyond Product Focus   
08:07 - Career Advice: Never Stop Asking Questions  
10:19 - Team Culture and Mutual Support   
11:31 - Buffalo Award and Rapid Fire Questions  

Connect with Ashley Fogler: https://www.linkedin.com/in/ashley-fogler/ 
Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/  
Learn More About Velosio: https://velosio.com  
Work at Velosio: https://velosio.com/careers  ]]></description>
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      <pubDate>Thu, 26 Feb 2026 05:00:00 +0000</pubDate>
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      <title>David Buggy on Customer Engagement, Progress Over Perfection, and Team Wins</title>
      <description><![CDATA[Join Velosio CEO Robbie Morrison and Vice President of Customer Engagement David Buggy as they discuss the power of an entrepreneurial spirit and a "do-it-to-learn-it" mindset in the evolving world of Microsoft Dynamics 365.  

Key Episode Takeaways: 
- The "Do-it-to-Learn-it" Mandate: Modern technical leaders increasingly rely on self-taught, hands-on experimentation—often fueled by platforms like YouTube—to help master new tools and solve real-world problems. 
 
- Agile Over Absolute: Prioritizing consistent progress over the pursuit of perfection is the only way to ship software and media products in a fast-moving market. 
 
- The Feedback Loop of Excellence: Establishing a "great work leads to more work" philosophy ensures that doing right by the client creates a self-sustaining cycle of business growth and reputation. 
 
- Micro-Recognition Strategy: Celebrating small, frequent wins through public shout-outs is more effective at sustaining team momentum than only acknowledging major, long-term milestones. 
 
- Support Availability: A commitment to solving critical client issues, even during off-hours, serves as a powerful differentiator that transforms standard vendors into trusted partners. 

00:03 - Introduction and Personal Background  
01:21 - David's Journey to Velosio  
03:36 - Hidden Talents and Problem-Solving Abilities  
04:31 - The Velosio Culture and Support System  
07:25 - Philosophy of Great Work and Team Success  
10:03 - Best Advice and Closing Thoughts 

Connect with David: https://www.linkedin.com/in/davidbuggy/ 
Connect with Robbie: https://www.linkedin.com/in/robbiemorrison/  
Learn More About Velosio: https://velosio.com   
Work at Velosio: https://velosio.com/careers   ]]></description>
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      <pubDate>Thu, 19 Feb 2026 05:00:00 +0000</pubDate>
      <itunes:duration>657</itunes:duration>
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      <title>Michael Kidder on Sales Grit, Patience, and Playing the Long Game</title>
      <description><![CDATA[In this week's episode of Velosio’s Raving Fans Start Within podcast, Michael Kidder shares how he leverages 15 years of Microsoft ecosystem expertise and a "guide-on-the-side" philosophy to transform complex business challenges into enterprise value, along with why building a high-performance "team sport" culture is the secret to winning in the mid-market tech space. 

Key Episode Takeaways: 

- The Seller as Guide: High-impact professionals position themselves as educational guides rather than the "star" of the engagement. 

- Confidence Through Delivery: A seller’s effectiveness is directly tied to their confidence in the back-end technical team’s ability to execute, making the "people" behind the product the most critical asset in technology consulting. 

- The Power of Persistence: A "no" from a prospect is often just a "not now," and consistent value delivery through educational content can turn a multi-year holdout into a major client. 

- Resilience in the Valleys: Success in the non-linear sales cycle depends on "fierce tenacity" and a temperament that can maintain consistency during inevitable dry spells. 

- Adapting to Emerging Tech: In a rapidly evolving landscape, sales teams must shift from just mentioning tools like AI to articulating a clear, strategic approach that addresses client anxiety and goals. 

01:57 - Career Transition from IT to Sales  
03:49 - Passion for Customer Problem-Solving  
05:32 - The Importance of Team and Confidence   
07:00 - Evolution of Sales and Problem-Solving Focus   
09:18 - Mid-Market Team Excellence   
12:33 - Advice for Early Career Professionals   
15:33 - Rapid Fire Personal Questions  

Connect with Michael Kidder: https://www.linkedin.com/in/mkidder/ 
Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/  
Learn More About Velosio: https://velosio.com  
Work at Velosio: https://velosio.com/careers  ]]></description>
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      <pubDate>Thu, 12 Feb 2026 05:00:00 +0000</pubDate>
      <itunes:duration>994</itunes:duration>
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      <title>Isaac Knepper on Reframing Fear, Finding Balance, and Having Fun Along the Way</title>
      <description><![CDATA[In this episode of Raving Fans Start Within, I sit down with Isaac Knepper, a passionate member of our Velosio team. With nearly seven years at Velosio, Isaac shares his unique journey from being a Geek Squad agent to a key player in our organization. He discusses his love for travel, cooking, and the great outdoors, as well as the importance of thoughtful decision-making in tech. We dive into the impact of meditation on his professional life, and how the book "Outliers" by Malcolm Gladwell has shaped his approach to success. Lastly, Isaac offers valuable insights on transforming nervousness into excitement, a lesson that resonates deeply in both personal and professional spheres. Join us for a compelling conversation about culture, growth, and the essence of creating raving fans from within.]]></description>
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      <pubDate>Thu, 05 Feb 2026 04:59:59 +0000</pubDate>
      <itunes:duration>752</itunes:duration>
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      <title>Cora Wohlgamuth on Resource Management, Staying Grounded, and Navigating Fast-Paced Work</title>
      <description><![CDATA[In this episode of Raving Fans Start Within, I sit down with Cora Wohlgamuth, a resource manager at Velosio, to explore her journey from transportation logistics to the tech industry. Cora shares insights on resource management, the importance of staying grounded in a fast-paced work environment, and how her passion for cooking translates into her professional life through skills like planning and creative problem-solving. We delve into the unexpected lessons she's learned at Velosio, including the significance of taking a moment to assess challenges before reacting. Tune in to discover how Cora embodies the spirit of raving fans through her dedication to her role and the company’s values.]]></description>
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      <pubDate>Thu, 29 Jan 2026 05:00:00 +0000</pubDate>
      <itunes:duration>451</itunes:duration>
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      <title>David Brobst on Why Family Drives His Work and the Power of Simple Celebrations</title>
      <description><![CDATA[In this episode of Raving Fans Start Within, Velosio CEO Robbie Morrison sits down with consultant David Brobst to discuss his seven-year journey with the company and the unique culture that empowers employees to go above and beyond for their clients. Brobst shares insights into his personal passions—from Python coding and home automation to playing the drums—while using a Star Trek metaphor to explain how a dedicated, diverse "crew" is the true engine behind Velosio's success. 

Key Episode Takeaways: 
- The "Chief Engineer" Management Philosophy: Modern IT leadership is shifting toward a "servant-leadership" model, where managers act as chief engineers, like Star Trek’s Geordi La Forge, focusing on removing technical obstacles to empower their teams. 

- Industry Cross-Pollination: Consulting firms can accelerate talent integration by hiring specialists with deep vertical knowledge, and training them on technical systems, rather than relying solely on pure IT generalists. 

- Soft Skill Mastery: The ability for technical experts to master public speaking through "every introvert’s nightmare", is a vital competitive advantage. 

- Gamification and Flow: Maintaining a "flow state" in coding is a critical driver of developer satisfaction, representing a highly productive mental space that firms must protect from the constant pressure of deadlines and meetings. 

- Culture as the "Starship" Infrastructure: An organization’s success depends on viewing the company as a "vessel" (like the Enterprise) that is only effective when a diverse crew is empowered to contribute their unique skills toward a shared mission. 

01:58 Personal Interests and Hobbies 
03:52 Career Journey to Velosio 
07:06 Technical Interests and Home Automation 
09:18 Dream Job Swap and Development Interests 
10:52 Most Velosio Experience - Going Above and Beyond 
14:39 Velosio as Star Trek Enterprise 
17:19 Unexpected Skill Development - Public Speaking 

 
Connect with David: https://www.linkedin.com/in/dave-brobst-b8b85a10b/ 
Connect with Robbie: https://www.linkedin.com/in/robbiemorrison/ 
Learn More About Velosio: https://velosio.com  
Work at Velosio: https://velosio.com/careers  ]]></description>
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      <pubDate>Thu, 22 Jan 2026 05:00:00 +0000</pubDate>
      <itunes:duration>1211</itunes:duration>
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      <title>Eric Sims on Learning, Team Spirit, and the Culture That Keeps Him Motivated</title>
      <description><![CDATA[In this week’s episode, CEO Robbie Morrison sits down with Senior Project Manager Eric Sims to discuss his journey to recently joining the Velosio team.  

Eric shares insights into his "Ted Lasso" style, his passion for playing baseball, and how a supportive company culture helped him hit the ground running from week one. 

Key Episode Takeaways: 
- True Employee "Raving Fans" for Talent Acquisition: Build an internal culture so strong that employees naturally "rave" about the company on social platforms and in person, acting as an engine for high-quality referrals. 
- Use "Competitive Self-Improvement" Metrics: Move the competitive mindset away from "beating others" and towards increasing personal processes, such as reducing completion time from one day to the next. 
- Build an "End-of-Day" Routine: Have a non-negotiable daily close-out ritual that includes updating project schedules and checking in with team members for the following day. 
- Bridge Professional Gaps with Music and Sports: Use shared interests, such as 90s karaoke favorites or amateur sports, to build the friendships and “team spirit" necessary for navigating industry challenges. 

00:47 Sports Passion and Baseball  
01:15 Journey to Velosio 
03:33 Favorite Non-Work App  
05:09 Velosio as Ted Lasso 
07:54 Unexpected Skills and Karaoke Choice 
09:22 Daily Work Routine 

Connect with Eric Sims: https://www.linkedin.com/in/ericmsims/ 
Connect with Robbie Morrison: https://www.velosio.com/team-member/robbie-morrison/   
Learn More About Velosio: https://velosio.com   
Work at Velosio: https://velosio.com/careers   ]]></description>
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      <title>Jeff Smith on People, Partnership, and the Power of the Win-Win Mindset</title>
      <description><![CDATA[In this episode of Velosio’s Raving Fans Start Within podcast, 32-year company veteran Jeff Smith shares his personal journey and professional insights into the evolution of Velosio from a small startup to a leading technology partner.  

Key Episode Takeaways: 
- Education as a Barrier-Breaker for Adoption: Client education is the primary antidote to the "fear of the new," particularly when transitioning legacy organizations from familiar server-based environments to cloud and AI models. 
- Strategic "Digital Maturity" Tailoring A world-class service model meets clients exactly where they are on their digital journey—whether they are on the "bleeding edge" or requiring a methodical, organic pace. 
- AI as a Work-Life Balance Enabler Beyond mere productivity, the strategic promise of AI lies in its ability to empower employees with higher-quality output at scale. 
- The "Light Bulb" Metric for Success Client satisfaction in the modern era is best measured by the "light bulb moment", the point where a client moves past complexity to fully grasp how a solution solves their specific business pain. 
- The Competitive Advantage of Unified "Win-Win" Sales Synergy High-performing pre-sales teams succeed by embracing diverse individual styles and skill sets. 

00:53 Soccer Dad Years and Athletic Background 
05:21 Current Family Life and Granddaughters 
06:24 Velosio’s 35-Year Journey and Company Evolution 
10:46 Evolution of Client Service and Technology Complexity 
15:31 Technology Evolution and Current Excitement 
18:36 What They Love Most About Velosio 

Connect with Jeff Smith: https://www.linkedin.com/in/jeffsmithsocius/ 
Connect with Chad Woods: https://www.velosio.com/team-member/chad-woods/ 
Learn More About Velosio: https://velosio.com     
Work at Velosio: https://velosio.com/careers   ]]></description>
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      <pubDate>Thu, 01 Jan 2026 05:00:12 +0000</pubDate>
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      <title>Jairus Clark on Gratitude, Family, and Staying Grounded</title>
      <description><![CDATA[This week, CEO Robbie Morrison speaks with Jairus Clark, a team member from Velosio's Hub Support and Operations Teams, who shares insights on the company's family-oriented culture, the importance of collaborative problem-solving, and his personal passions, including being a church drummer and a book reader with a 38-day Fable reading streak.  

Key Episode Takeaways: 
- Family-Oriented Work Culture: Feeling included from day one by his teammates which made him feel "part of the family" and inspired him to do the same for others. 
- Collaborative Support Model: Jairus champions his team's willingness to "jump in" and help each other solve problems and reach out for opinions, which benefits both colleagues and customers. 
- Employee Empowerment and Growth: Jairus credits a colleague, Todd Michael, for helping him develop presentation skills for a company-wide talk, a valuable skill he never expected to gain in his support role. 
- Prioritizing Daily Client Case Management: Jairus's day is incomplete until he ensures all client cases are updated and tracked before leaving, which keeps him organized for the next day. 
- The "Best Effort" Quality Philosophy: A core lesson for Jairus is that in business, you can't be upset at the outcome if you have done your best and given 110% effort to resolve the issue. 

1:49 Jairus's professional background and hidden talents 
3:24 Reading habits and favorite applications 
4:30 Jairus's experience at Velosio and company culture 
7:15 Professional growth and celebrating success  

Connect with Jairus Clark: https://www.linkedin.com/in/jairus-clark/ 
Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/  
Learn More About Velosio: https://velosio.com     
Work at Velosio: https://velosio.com/careers   ]]></description>
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      <pubDate>Thu, 18 Dec 2025 04:59:59 +0000</pubDate>
      <itunes:duration>601</itunes:duration>
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      <title>Nathan Garrison on Market Shifts, Industry Trends, and Staying Focused on the Future</title>
      <description><![CDATA[In this episode of the "Raving Fans from Within" podcast, Chad welcomes Nathan Garrison to discuss the evolving landscape of ERP solutions and the power of AI and Microsoft Copilot.  

Nathan also shares a look into his goal-oriented mindset, revealing how he uses year-over-year performance tracking to stay consistent and reach milestones like family vacations. 

Key Episode Takeaways: 
- The Power of Collective Effort: True professional success in complex technology sales is driven by a cohesive team approach—incorporating pre-sales, delivery, and leadership—rather than individual performance alone. 
- AI as a Strategic Brainstorming Tool: Tools like Microsoft Copilot are revolutionizing productivity by serving as an instant research and validation partner for creating business plans outside of traditional boardrooms. 
- Job Creation: AI is predicted to create more professional opportunities and simplify existing roles rather than acting as a replacement for human workers. 
- Goal-Oriented Performance Tracking: Using a data-driven approach to tracking wins, such as creating a year-over-year spreadsheet, allows professionals to connect work outcomes directly to personal financial goals. 
- Commitment to Sales Consistency: A primary objective for modern sales leaders is overcoming the "sales roller coaster" to achieve steady, predictable year-over-year growth. 

00:33 Nathan's Personal Life in Charlotte 
03:12 Team Impact on Nathan's Success 
05:28 Industry Trends and AI 
08:50 Memorable Moment at Velosio 
11:04 Culture Champion Nomination 
12:14 Celebrating Wins and Future Goals  

Connect with Nathan Garrison: https://www.linkedin.com/in/nathan-garrison-clt/ 
Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/  
Learn More About Velosio: https://velosio.com  
Work at Velosio: https://velosio.com/careers  ]]></description>
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      <pubDate>Thu, 11 Dec 2025 05:00:00 +0000</pubDate>
      <itunes:duration>842</itunes:duration>
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      <title>Kristina Chilton on Growth, Grit, and the Power of Everyday Wins</title>
      <description><![CDATA[In this episode of Raving Fans Start Within, I sit down with Christina, a senior consultant at Velosio, to explore the roots of what creates raving fans for our clients. Christina shares her journey from the aerospace and defense sector to becoming a key player in implementing Microsoft Dynamics 365, where her passion for problem-solving and connection shines through. We discuss her unique experiences, including her role in turning implementation challenges into learning opportunities. Christina also highlights the importance of teamwork at Velosio and reflects on the transformative power of mentorship and assertiveness in the workplace. Tune in to discover how our team's culture and dedication to client success truly set us apart.]]></description>
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      <pubDate>Thu, 04 Dec 2025 05:00:00 +0000</pubDate>
      <itunes:duration>536</itunes:duration>
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      <title>Michael DeGeeter on How Great Teams Balance Hard Work and Fun</title>
      <description><![CDATA[On this episode of Velosio’s Raving Fans Start Within, marketing team member Michael DeGeeter discusses his three-and-a-half-year journey at Velosio, highlighting his role in managing major Microsoft and NetSuite events and the company's culture, which is defined by CEO Robbie Morrison's leadership.  

Michael shares his passion for creating exceptional client experiences, the collaborative "go-getter" dynamic of his marketing team, and personal insights like his go-to karaoke song, "Mr. Brightside." 

Key Episode Takeaways:  
- Client Experience is the Primary Goal of Event Marketing: The core objective of event management is creating exceptional client experiences and educational opportunities. 
- Events as a Strategic "Front Porch" for Technology Partners: Events serve as the initial, high-impact touchpoint where prospective clients assess if the organization is the right partner to solve their business problems. 
- Marketing Team Collaboration Drives Brand Vision: An effective marketing team is a collaborative "puzzle" where diverse specialty areas and expertise come together to deliver campaigns that present a clear, compelling brand vision for the mid-market. 
- Employee-Centric Culture as a Recruitment and Growth Engine: A strong, caring company culture and a leadership vision aligned with employee goals are the primary factors for attracting and retaining talent during periods of tremendous company growth. 

2:03 Michael's Hypothetical Job Swap and Role at Velosio 
4:35 Michael's Background and Journey to Velosio 
6:14 What Michael Loves About Velosio 
9:05 Michael's Marketing Team Culture 
11:03 Personal Insights and Conclusion 

Connect with Michael DeGeeter: https://www.linkedin.com/in/michael-degeeter-75779a44/ 
Connect with Chad Woods: https://www.linkedin.com/in/chad-woods-a99479/    
Learn More About Velosio: https://velosio.com    
Work at Velosio: https://velosio.com/careers    ]]></description>
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      <pubDate>Thu, 27 Nov 2025 05:00:00 +0000</pubDate>
      <itunes:duration>739</itunes:duration>
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    <item>
      <title>Grant Premo on Curiosity, New Experiences, and Stepping Out of Your Comfort Zone</title>
      <description><![CDATA[In this episode of Raving Fans Start from Within, Robbie Morrison sits down with Velosio’s Manager of Corporate Projects, Grant Premo, where Grant discusses his career journey since starting as an intern in 2016, the close-knit culture of Velosio, and the unexpected importance of documentation in his professional growth.  

Discover his personal philosophy guided by the Scrubs quote, "nothing that's worth having comes easy," and his hidden talent of knowing the lyrics to thousands of songs. 

Key Episode Takeaways: 
- Documentation Discipline: Comprehensive documentation is viewed as paramount for developing best practices, validating billable time/value for customers, and facilitating smooth client/role transitions. 
- The Close-Knit Industry Ecosystem: The Microsoft partner and ERP consulting space is highlighted as a small and highly interconnected community where teams frequently have links from past careers, reinforcing the value of professional relationships. 
- Internal Career Progression and Longevity: The company places an emphasis on fostering long-term growth and internal career evolution for its people, exemplified by a transition from client-facing consultant to internal Manager of Corporate Projects. 
- Maintaining Culture During Organizational Growth: Sustaining a strong, close-knit community feeling is a strategic focus for leadership, reinforced through in-person touchpoints and valuing relationships despite the company's growth. 
- Value Alignment and Hard Work Philosophy: A core professional philosophy that "nothing that's worth having comes easy" is embraced, emphasizing that the greatest fulfillment comes from the effort and hard work put into achieving complex goals. 

1:35 Sports Connections and Career History 
3:36 Pre-Velosio Experience and Recruitment 
5:05 Grant's Hidden Talent 
7:05 The Velosio Experience 
9:50 Unexpected Learning at Velosio 
13:03 Valuable Lessons from Others 
16:35 Celebrating Wins and Life Philosophy 

Connect with Grant Premo: https://www.linkedin.com/in/grantpremo/ 
Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ 
Learn More About Velosio: https://velosio.com    
Work at Velosio: https://velosio.com/careers  ]]></description>
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      <pubDate>Thu, 20 Nov 2025 05:00:00 +0000</pubDate>
      <itunes:duration>1146</itunes:duration>
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      <title>Melissa Herbst on Finding Joy in Client Wins and What’s Ahead with AI</title>
      <description><![CDATA[In this episode of Velosio's Raving Fans Start Within podcast, Chad talks to long-time Velosio Account Executive Melissa, who shares her analytical, client-focused approach to selling technology solutions and coordinating across Velosio's teams.  

The conversation highlights the value of team collaboration, celebrating client 'light bulb' moments, and Melissa's excitement for how AI will transform ERP from "out-of-the-box" to truly personalized business solutions in the horticulture and cannabis industries. 

Key Episode Takeaways: 
- The client-partner relationship must focus on solving real business problems. Successful partnerships in the modern industry require an analytical, problem-solving focus that goes beyond mere relationship-building to address the client's unique challenges and goals. 

- The future of business solutions is personalized digitization, not heavy customization. AI and agents are expected to move the industry from standardized, "out-of-the-box" software toward personalized digital solutions—a "custom suit" that fits the organization without the debt of traditional, heavy customization. 

- Effective client engagement is achieved through "light bulb" moments in tailored demos. The most exciting and rewarding part of the sales cycle occurs post-demo when a client has a moment of realization that the proposed solution can solve their business problem. 

- Deep industry-specific knowledge is a key differentiator, especially for niche markets. Velosio's success in specialized industries like horticulture and cannabis is driven by deep domain expertise, a specific product IP direction, and the ability to conduct accounting demos that truly excite finance leaders. 

- Cultural champions who unblock issues are vital for driving client outcomes. Recognizing and leveraging "cultural champions," like those in operations, who maintain calm under pressure and unstick complex issues, is crucial for timely service delivery and client satisfaction. 

1:41 Personal Interests and Ohio State Connection 
3:11 Melissa's Motivation and Approach to Client Relationships 
5:36 The Reality of Melissa's Role at Velosio 
7:18 Memorable Moments and Team Recognition 
11:49 Celebrating Wins and Industry Trends 

Connect with Melissa Herbst: https://www.linkedin.com/in/herbstmelissa/ 
Connect with Chad Woods: https://www.linkedin.com/in/chad-woods-a99479/   
Learn More About Velosio: https://velosio.com   
Work at Velosio: https://velosio.com/careers   ]]></description>
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      <pubDate>Thu, 13 Nov 2025 05:00:00 +0000</pubDate>
      <itunes:duration>899</itunes:duration>
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      <title>Wendy Rodgers on Humanizing HR and Building Meaningful Connections</title>
      <description><![CDATA[In this episode of our Raving Fans Start Within podcast, you’ll meet Wendy Rodgers, Velosio's Senior Talent Management Specialist, as she shares her diverse career path, love for progressive HR, and hidden talent for writing limericks.  

Learn why Wendy likens Velosio to a "Cheers Meets MASH" sitcom and how winning an Impact Award in her first year solidified her sense of belonging at the company. 

Key episode takeaways: 
- Empathy and Trust are Critical Business Skills: The combination of managing business needs with empathy and trust is highlighted as the core takeaway from diverse professional experiences, vital for creating lasting relationships and excellent experiences. 
- HR Must Shift to a Progressive, Human-Centered Model: The traditional stigma of HR as "compliance and rules and police" is being actively replaced by a progressive approach that focuses on humanizing the role, having a sense of humor, and not taking oneself too seriously. 
- Employee Experience is the Foundation of a "Raving Fan" Culture: The company's internal success is directly tied to the employee's journey, emphasizing that it all starts with employee experience at the heart of the organization. 
- Career Journeys are Multi-Industry and Non-Linear: A path to a senior role can weave through five different industries and roles—from hospitality to healthcare to financial services—demonstrating that varied experiences build versatile skills. 
- Small Daily Impacts Define Career Fulfillment: Making a difference in a small way, such as helping someone find something or making their life easier, is a passion that drives retention and a sense of belonging. 
- Feedback and Empathy from HR Greatly Influence Company Direction: The feedback gathered and the empathy shown by the Talent Management Specialist in both the new hire and exit process make a huge impact and change the direction of the company. 

1:14 Wendy's Hobbies and Time at Velosio 
2:18 Wendy's Career Path Before Velosio 
4:02 Wendy's Hidden Talent 
6:02 Velosio as a TV Show 
7:14 Wendy's Defining Moment at Velosio 
9:38 Influential Book for Wendy's Work 
11:06 Velosio's Theme Song and Visual Representation 
 
Connect with Wendy Rodgers: https://www.linkedin.com/in/wendy-rodgers-shrm-cp-2528117a/ 
Connect with Robbie Morrison: https://www.velosio.com/team-member/robbie-morrison/   
Learn More About Velosio: https://velosio.com   
Work at Velosio: https://velosio.com/careers   ]]></description>
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      <pubDate>Thu, 06 Nov 2025 04:59:59 +0000</pubDate>
      <itunes:duration>757</itunes:duration>
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      <title>Joe DeLozier on the Power of Showing Up and Seeing Things Through </title>
      <description><![CDATA[In this episode of Raving Fans Start Within podcast, see how a competitive nature and a collaborative team drive success at Velosio through the story of long-time employee, Joe DeLozier, a former affiliate partner who has been with the company since its first day of operation in January 2018.  

Joe shares how a focus on client success and the career-long perspective that “challenges always work out”, are key to staying motivated and embracing the unique Velosio experience. 

Key Episode Takeaways: 

- Technology is shifting toward specialized data solutions, making "Data Fabric" presentations and proof-of-concept environments a critical area of focus for client wins. 

- A collaborative, "family-like" team culture is crucial for technical problem-solving and for supporting teammates through challenges and new experiences. 

- Consistent positive client feedback on implemented solutions drives motivation and helps sales/service teams overcome the inevitable "doom and gloom" of difficult projects. 

- The client-centric focus of an organization is a key factor in collective success, validating the power of all personnel coming together to solve problems on a client's behalf. 

- Developing strong personal connections with clients is a strategic asset, which involves being a "people person" and actively searching for common interests with clients and co-workers. 

00:37 Joe's Personal Life and Family  
2:16 Hobbies and Personal Interests  
4:00 Joe's Professional Background at Velosio  
4:47 Competitive Nature and Team Dynamics  
7:43 The "Velocian" Experience  
10:19 Staying Motivated Through Challenges 

Connect with Joe DeLozier: https://www.linkedin.com/in/joedelozier/ 
Connect with Chad Woods: https://www.linkedin.com/in/chad-woods-a99479/  
Learn More About Velosio: https://velosio.com  
Work at Velosio: https://velosio.com/careers  ]]></description>
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      <pubDate>Thu, 30 Oct 2025 04:00:00 +0000</pubDate>
      <itunes:duration>694</itunes:duration>
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      <title>Sreepathy Nagarajan on Protecting Teams and Growing Through Challenges</title>
      <description><![CDATA[In this episode of the Raving Fans Start Within Podcast, Robbie Morrison speaks with Sreepathy Nagarajan, to discuss his 20-year career, his passion for protecting and ensuring his team's success, and his strategy for leveraging and balancing onshore and offshore teams.  

Sreenath also shares personal insights into his love for food as a way to celebrate wins, his daily routine of calling his offshore lead, and his belief that work should be viewed as a marathon, not a sprint. 

Key Episode Takeaways: 
- Embrace the Hybrid Onshore/Offshore Model for Resource Optimization: Strategic leveraging of offshore resources is crucial for financial contribution and growth, particularly when maintaining a balanced 1:1 ratio with onshore staff. 
- Redefine Onshore Roles to Client Success: Utilizing offshore teams for technical execution allows the onshore team to concentrate more on client relationship management and strategic oversight, leading to greater client success. 
- Adopt a "Marathon Mindset" for Long-Term Project Resilience: 
- Approaching complex projects as a marathon, not a sprint, encourages continuous learning, problem-solving, and building strength from past challenges. 
- Implement Daily, Proactive Global Coordination: Consistent, scheduled communication with offshore leadership late in the local day is critical to ensure continuity, address urgent matters, and prepare for the next day's workflow across time zones. 
- Utilize Non-Work Engagement for Team Building and Morale: Celebrating wins with an activity that fosters conversation and contentment, such as food and shared meals, is an effective, personal way to build relationships and break down communication barriers. 

1:56 Sreepathy’s Career Before Velosio 
4:06 Sreepathy’s Global Operations Role 
5:46 Fun Questions: Job Swap and Favorite App 
7:58 Sreepathy’s Connection to Velosio 
9:19 Leveraging Offshore Teams 
11:39 Celebrating Wins and Best Advice 
15:13 Daily Routine and Closing Thoughts 

Connect with Sreepathy Nagarajan: https://www.linkedin.com/in/sreepathy-nagarajan-8051995/ 
Connect with Robbie Morrison: https://www.velosio.com/team-member/robbie-morrison/   
Learn More About Velosio: https://velosio.com   
Work at Velosio: https://velosio.com/careers  ]]></description>
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      <pubDate>Wed, 29 Oct 2025 13:02:26 +0000</pubDate>
      <itunes:duration>1028</itunes:duration>
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      <title>Jason Georgoulis on Building Trust, Staying Curious, and Keeping It Human</title>
      <description><![CDATA[After 15 years at Microsoft, Jason Georgoulis brings a unique blend of experience, curiosity, and people-first perspective to his new role at Velosio. In this episode, Jason sits down with Chad Woods to reflect on the power of preparation, the art of listening, and the value of authentic relationships — in business and beyond. From DJing thousands of events to flipping houses, Jason shares how lessons learned outside of tech continue to shape his approach to leadership, client success, and lifelong learning. 
 
Key Episode Takeaways: 

- Full-Stack Solution Integration: Velosio's ability to offer solution capabilities across the entire Microsoft tech stack (including security, data, and applications) provides a significant competitive advantage over narrowly specialized partners. 

- Technology Levels the Playing Field: The availability of advanced technology, specifically for the mid-market and emerging enterprise space, allows smaller firms to "punch above their weight class" and gain market share from larger, better-resourced competitors. 

- Curiosity and Continuous Learning are Non-Negotiable: In a rapidly evolving market, sales professionals must embrace a technologist's mindset, be deeply curious, and continuously learn about new advancements like AI to have meaningful customer conversations. 

- AI and Ethics Must Be Considered Simultaneously: Responsible and ethical adoption of AI, which includes proper training practices, is crucial for growing customer trust and yielding better outcomes. 

- Business Conversations Must Focus on Outcomes, Not Product Names: Effective customer engagement frames discussions around delivering memorable, hyper-personalized customer experiences and solving ambient problems. 

1:32 Jason's DIY Interests and Approach  
3:57 Jason's Passion for Technology and AI  
6:11 The Value of Full-Stack Solutions  
11:25 Velosio's Competitive Advantage  
13:58 Jason's Observations About Velosio  
16:11 Career Advice and Closing Thoughts 

Connect with Jason Georgoulis: https://www.linkedin.com/in/jason-georgoulis-a885b512/ 
Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/ 
Learn More About Velosio: https://velosio.com 
Work at Velosio: https://velosio.com/careers ]]></description>
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      <pubDate>Thu, 16 Oct 2025 03:59:59 +0000</pubDate>
      <itunes:duration>1214</itunes:duration>
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      <title>Rob Urbanowicz on Culture and Client Success</title>
      <description><![CDATA[Join CEO Robbie Morrison as he talks with Senior Vice President Rob Urbanowicz about his journey from a CPA at Deloitte and early SaaS pioneer to a leader at Velosio.  

Rob discusses his passion for sports, the company's vibrant culture, and advice to new hires on the power of internal networking and the excitement of Velosio's continued growth. 

Key Episode Takeaways: 
- Prioritize cross-organizational networking for content creation and service improvement. Rob highlights that connecting with colleagues across teams enhances the individual's experience and improves client service delivery. 
- Leverage strategic partnerships to accelerate and sustain business expansion. Velosio's excitement about its current growth trajectory is directly tied to its active collaboration with a supportive strategic partner. 
- Commit to a culture that is passionately people-centric and client-focused in all content and operations. The company's leadership is praised for being passionate about both its employees and its clients, which reinforces the enjoyable work environment. 
- Company mergers and acquisitions should be viewed as milestones that affirm strategic direction. The merger of SBS and Socius to form Velosio, followed by subsequent acquisitions, served as key moments that affirmed leadership's confidence in the company's path. 
- Continuously seek diverse perspectives across the organization to inform and support growth strategy. Connecting across different parts of the company helps to "uncover those gems and the different viewpoints" that are essential for navigating the company's growth curve. 

00:32 Rob's Personal Interests and Hobbies 
1:51 Rob's Tenure at Velosio 
2:27 Professional Background Before Velosio 
4:19 Rob's Connection to Velosio 
6:33 Advice for New Employees 

Connect with Rob Urbanowicz: https://www.velosio.com/team-member/rob-urbanowicz/ 
Connect with Robbie Morrison: https://www.velosio.com/team-member/robbie-morrison/  
Learn More About Velosio: https://velosio.com  
Work at Velosio: https://velosio.com/careers  ]]></description>
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      <pubDate>Thu, 09 Oct 2025 04:00:00 +0000</pubDate>
      <itunes:duration>469</itunes:duration>
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      <title>Rachel Grizzell on Support, Learning, and Making an Impact</title>
      <description><![CDATA[In this episode of "Raving Fans Start Within," meet Rachel Grizzell, a Velosio Business Applications Specialist and former Microsoft employee who excels at putting clients first and collaborating with her team. Hear how her personal passions align with her professional life and her valuable advice for new hires joining the team. 

Key Episode Takeaways: 
- Cultivate a client-first mentality. The most successful professionals act as consultants who help clients improve their businesses, not just as sellers. 
- Prioritize continuous learning. Staying relevant requires actively learning about new technologies, from Azure and Microsoft Fabric to modern work solutions like Copilot.
- Foster a collaborative team culture. Actively using daily team chats for idea sharing and holding regular meetings can lead to high collaboration and shared success. 
- Align passions with your profession. A truly fulfilling career is found when personal passions, such as a desire to help people, converge with your professional life. 
- Be proactive in building connections. New hires can accelerate their impact by leaning on their team and being proactive in reaching out to clients to "get it rolling". 
- Leverage strong partnerships for credibility. A company's strong reputation as a Microsoft Gold Partner and its long-standing history in the business applications inner circle are powerful credentials. 
- Embrace operational rigor. An organized, detail-oriented personality is a key attribute for managing a book of business and identifying opportunities for upselling and cross-selling. 
- Utilize your team's support system. New employees should lean on their teams and leadership for support, especially when utilizing resources like an onboarding buddy. 

Rachel's Personal Life and Hobbies ‎ 00:49 
Rachel's Professional Background ‎ 02:32 
Connecting Personal Passions with Professional Life ‎ 04:00 
Team Collaboration at Velosio ‎ 07:46 
Learning New Technologies ‎ 09:34 
Advice for New Hires ‎ 11:20 

Connect with Rachel Grizzell: https://www.linkedin.com/in/rachelgrizzell/ 
Connect with Chad Woods: https://www.linkedin.com/in/chad-woods-a99479/ 
Learn More About Velosio: https://velosio.com 
Work at Velosio: https://velosio.com/careers ]]></description>
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      <pubDate>Thu, 02 Oct 2025 04:10:00 +0000</pubDate>
      <itunes:duration>713</itunes:duration>
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      <title>Rick Russo on Elevating Service Through Curiosity and AI</title>
      <description><![CDATA[On this episode, Rick Russo, the leader of Velosio's Concierge Desk, joins CEO Robbie Morrison to discuss his career journey and passion for customer experience.  

Key Episode Takeaways: 
- Rick shares how his "full hands in, full hands out" philosophy, influenced by his early jobs, drives his team's proactive, forward-thinking approach to client support. 
- Customer Education: A key strategy is to not just solve a customer's immediate problem, but to educate and empower them to be able to self-serve in the future. 
- Proactive Thinking: The "three steps ahead" principle is a forward-thinking approach that encourages anticipating a client's downstream needs and taking the initiative to address them. 
- Value-Added Communication: The "full hands in, full hands out" principle, originally from the restaurant industry, is applied to business operations to mean always adding value.  
- Cross-departmental Collaboration: The podcast highlights the importance of incorporating relevant stakeholders into communication to maintain momentum on a case and avoid redirection. 
- Recognition and Motivation: Celebrating wins, both big and small, in public channels is used to build momentum and reinforce best practices, which in turn motivates the team. 
- Continuous Learning: Rick's personal passion for staying current on technology and his use of data tracking for fitness demonstrates a growth mindset that is applicable to professional development.  

Career Journey Before Velosio ‎ 2:25 
Personal Health and Technology ‎ 5:14 
Concierge Team's Best Practices ‎ 7:31 
Unexpected Skills Developed at Velosio ‎ 9:12 
Best Career Advice ‎ 12:05 

Connect with Rick Russo: https://www.linkedin.com/in/rick-russo-314a561/ 
Connect with Robbie Morrison: https://www.velosio.com/team-member/robbie-morrison/  
Learn More About Velosio: https://velosio.com  
Work at Velosio: https://velosio.com/careers  ]]></description>
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      <pubDate>Thu, 02 Oct 2025 04:09:59 +0000</pubDate>
      <itunes:duration>771</itunes:duration>
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      <title>Matt Englund on Performance, Partnership, and Having a Growth Mindset</title>
      <description><![CDATA[In this episode of the "Raving Fans from Within" podcast, Velosio's Chief Revenue Officer Chad Woods interviews Account Executive Matt Englund, who shares insights on his transition from ERP consulting to a successful sales role. Matt highlights how his technical background and Velosio's collaborative, "blue-collar" work culture have been key to his success in solving complex client problems. 

Key Episode Takeaways: 
- The Technical Salesperson: Having a strong technical background, like Matt's, is a significant advantage in sales. His experience in ERP delivery allows him to confidently communicate about the entire implementation lifecycle and set clear expectations for clients. 
- Selling is Problem-Solving: The most successful salespeople are those who focus on helping clients solve problems, rather than just pushing products. This approach builds trust and leads to more successful partnerships. 
- Cross-Functional Collaboration: Strong teamwork across different departments, such as sales, marketing, and delivery, is crucial for success.  
- Proactive Inter-Departmental Communication: A key practice on Matt's team is to regularly invite a guest from another department, like marketing or development, to their weekly meetings.  
- Embracing What You Don't Know: Newcomers to an organization should not feel pressured to be an expert on day one. Instead, they should "embrace what you don't know" and leverage the collective knowledge of their team by being resourceful and asking for help. 
- Teamwork as a Mindset: The sports analogy is used to highlight that business, like sports, requires a team mindset. Success is not a solo effort; it depends on a coordinated effort where everyone contributes their unique strengths to achieve a common goal. 
- Resilience and Response: A sports-driven mindset teaches the importance of resilience. It's crucial to learn how to handle both good and bad days and to focus on how you respond to challenges rather than the challenges themselves. 

Matt's Professional Background ‎2:49 
Transitioning from Technology to Sales ‎4:12 
Success at Velosio ‎6:09 
Competitive Nature and Teamwork ‎8:35 
Team Collaboration Practices ‎10:37 
Advice for New Team Members ‎12:02 

Connect with Matt Englund: https://www.linkedin.com/in/matthewenglund/ 
Connect with Chad Woods: https://www.linkedin.com/in/chad-woods-a99479/ 
Learn More About Velosio: https://velosio.com 
Work at Velosio: https://velosio.com/careers ]]></description>
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      <pubDate>Thu, 02 Oct 2025 04:05:00 +0000</pubDate>
      <itunes:duration>793</itunes:duration>
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      <title>Carolyn Norton on Growth, Winning, and Karaoke</title>
      <description><![CDATA[Get to know Velosio's cloud practice leader, Carolyn Norton, as she discusses her 15-year career journey, passion for technology, and personal interests like archery and karaoke, all while revealing what drives her to succeed in both her professional and personal life. 

Key Episode Takeaways: 
- Define Success Beyond the Sale: The discussion highlights a mindset focused on "winning" and creating "raving fans," which emphasizes that success is not just about a single transaction but about fostering long-term client relationships and loyalty. 
- Shift from Jargon to Value: Effective communication involves moving away from technical "German" and towards business-focused "French," translating complex technology into tangible business value and ROI that clients can easily understand. 
- Prioritize Continuous Self-Improvement: Regularly consuming professional development content, such as podcasts like "Mentor Mindshift," is crucial for staying current and applying new concepts to improve team management, client engagement, and cross-functional collaboration. 
- Leverage Personal Passions for Professional Growth: Personal interests, such as a love for Disney's client experience, can be a source of inspiration for professional strategy, helping to inform a high-standard, client-centric approach. 
- Embrace a Culture of Adaptability: The conversation models an informal, podcast-style format that is more engaging and reflects the modern need for businesses to be resilient and adaptable to change, or to "duck the punches". 
- Set Daily "Must-Do" Priorities: A key strategic habit is to identify and complete one critical task each day before signing off, a practice that aligns with productivity methodologies like "Getting Things Done" and prevents a backlog from growing. 
- Foster a Collaborative Leadership Mindset: Leaders should be willing to shadow or learn from other roles within the organization, such as a CEO, to gain a deeper understanding of decision-making and long-term planning, which can help align individual contributions with the company's overall vision. 

Carolyn's personal interests and hobbies ‎1:06 
Carolyn's career history at Velosio ‎2:08 
Carolyn's interest in experiencing the CEO role ‎5:18 
Velosio as a TV show ‎7:28 
Carolyn's passions outside of work ‎9:16 
Professional development resources 13:11 
Carolyn's karaoke preferences 15:05 
Carolyn's end-of-day routine ‎16:11 

Connect with Carolyn Norton: https://www.velosio.com/team-member/carolyn-norton/ 
Connect with Robbie Morrison: https://www.velosio.com/team-member/robbie-morrison/ 
Learn More About Velosio: https://velosio.com 
Work at Velosio: https://velosio.com/careers ]]></description>
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      <pubDate>Tue, 23 Sep 2025 20:47:07 +0000</pubDate>
      <itunes:duration>988</itunes:duration>
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