18: Devi Mahavir on Long-Term Growth, Partnership, and What Keeps People Engaged

Raving Fans Start Within

• 12 min

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In this episode of the Raving Fans Start Within podcast, Chad Woods sits down with Corporate Account Manager Devi Mahavir to explore how building trust and a "concierge" service mindset drives success within the Microsoft ecosystem. Devi shares her transition to Velosio and discusses their family’s unique "experience-first" philosophy, illustrating how a culture of collaboration and shared moments creates lasting value for both clients and loved ones. Key Episode Takeaways: - The "Marriage" Philosophy of Client Retention Long-term client success is built on a "marriage" analogy where trust is maintained through consistent, proactive communication and a commitment to the relationship long after the initial sale. - The Transition from Vendor to "Concierge Service" Leading account managers are moving away from narrow practice boundaries to act as a "concierge service," encouraging clients to bring all business challenges to them regardless of whether they fit a specific software category. - Education as a Competitive Moat To save clients from the burden of independent research, strategic partners must curate and deliver "what’s new" and "best practices" as a core service to help inform executive decision-making. - Unlocking Unused "Shadow Capabilities" A major trend in the Microsoft ecosystem is helping clients "light up" unused capabilities within the technology stacks they already own, maximizing their existing ROI beyond the initial ERP or CRM implementation. 01:23 Journey to Velosio and Role Transition 02:14 Corporate Account Management Philosophy and Client Relationships 06:56 Team Dynamics and Culture 09:06 Family Gift-Giving Philosophy and Experiences 11:28 Closing Remarks and Future Outlook Connect with Devi: https://www.linkedin.com/in/devi-mahavir-97934024/ Connect with Chad: https://www.linkedin.com/in/chad-woods-a99479/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers