Casey Hendriks on Remembering Where You Started and Measuring Real Progress

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• 13 min

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Velosio Senior CE Consultant Casey Hendricks joins CEO Robbie Morrison to share how mastering complex field service operations, asking sharper questions, and maintaining adaptability drive internal success and transform client relationships. Key Episode Takeaways: - Diving into complex work like D365 Field Service keeps consultants sharp and solves real operational pain for businesses. - Taking an hour each quarter for games like trivia or bingo gives teams a needed break and actually brings people closer together. - Being a great consultant isn't about memorizing every answer, it's about asking the right questions and knowing how to find the solution. - Tech moves fast, so staying open and adaptable to new tech like AI is the best way to keep your edge. - Bringing your real self and unique background to work makes it way easier to build genuine connections across remote teams. 00:00 Introduction and Welcome to Velosio Podcast 00:28 Casey's Role and Career Focus at Velosio 1:17 Career Path and Attraction to Field Service 2:50 Personal Interests and Poker Strategy 4:05 Team Building Through Quarterly Fun Activities 5:25 Learning to Ask the Right Questions 6:48 Continuous Improvement and Technology Adaptation 8:49 Canadian Karaoke Choice 11:11 Best Advice and Remembering Origins Connect with Casey: https://www.linkedin.com/in/casey-hendriks-28a52191 Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/ Learn More About Velosio: https://velosio.com Work at Velosio: https://velosio.com/careers