15: Jairus Clark on Gratitude, Family, and Staying Grounded
Raving Fans Start Within
This week, CEO Robbie Morrison speaks with Jairus Clark, a team member from Velosio's Hub Support and Operations Teams, who shares insights on the company's family-oriented culture, the importance of collaborative problem-solving, and his personal passions, including being a church drummer and a book reader with a 38-day Fable reading streak.
Key Episode Takeaways:
- Family-Oriented Work Culture: Feeling included from day one by his teammates which made him feel "part of the family" and inspired him to do the same for others.
- Collaborative Support Model: Jairus champions his team's willingness to "jump in" and help each other solve problems and reach out for opinions, which benefits both colleagues and customers.
- Employee Empowerment and Growth: Jairus credits a colleague, Todd Michael, for helping him develop presentation skills for a company-wide talk, a valuable skill he never expected to gain in his support role.
- Prioritizing Daily Client Case Management: Jairus's day is incomplete until he ensures all client cases are updated and tracked before leaving, which keeps him organized for the next day.
- The "Best Effort" Quality Philosophy: A core lesson for Jairus is that in business, you can't be upset at the outcome if you have done your best and given 110% effort to resolve the issue.
1:49 Jairus's professional background and hidden talents
3:24 Reading habits and favorite applications
4:30 Jairus's experience at Velosio and company culture
7:15 Professional growth and celebrating success
Connect with Jairus Clark: https://www.linkedin.com/in/jairus-clark/
Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/
Learn More About Velosio: https://velosio.com
Work at Velosio: https://velosio.com/careers