Lisa Gregory on Building Trust One Customer Call at a Time
Raving Fans Start Within
In this episode of Raving Fans Start Within, Velosio CEO Robbie Morrison sits down with Senior Support Technician Lisa Gregory to explore how decades of hands-on Dynamics GP expertise and a collaborative remote culture fuel customer support.
Key Episode Takeaways:
- Work-from-home flexibility. When life forces a great employee to pack up and move, remote setups let them take their job with them.
- Don't underestimate the power of old-school tech knowledge. Keeping people on staff who know a system inside and out—even all the way back to its DOS days—gives you a massive edge over competitors.
- The best support technicians have actually sat in the customer's chair. Hiring team members with real-world end-user experience completely changes how they help clients.
- When a team feels like a family, the work naturally gets better. Moving away from rigid, transactional ticket queues and encouraging genuine team collaboration completely changes how people view their daily tasks.
- Modern apps do more than just pass the time—they bridge the distance. Whether it's live-streaming a baseball game or keeping score from afar, personal tech plays a huge role in helping remote workers stay present for their families.
00:00 Introduction
00:15 Lisa Gregory's Role and Personal Background
1:03 Family Details and Upcoming Move
2:19 Career Journey and Experience
3:21 Favorite Non-Workplace App Discussion
4:51 Most Memorable Velosio Experience
5:52 Finding the Right Workplace Culture
6:25 Learning from Teammates and Growing Empathy
7:55 Team Theme Song and Help Desk Experience
9:23 Work Completion Philosophy
Connect with Lisa: https://www.linkedin.com/in/lisa-gregory-a201764/
Connect with Robbie Morrison: https://www.linkedin.com/in/robbiemorrison/
Learn More About Velosio: https://velosio.com
Work at Velosio: https://velosio.com/careers
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