1: Carolyn Norton on Growth, Winning, and Whitney Houston
Raving Fans Start Within
Get to know Velosio's cloud practice leader, Carolyn Norton, as she discusses her 15-year career journey, passion for technology, and personal interests like archery and karaoke, all while revealing what drives her to succeed in both her professional and personal life.
Key Episode Takeaways:
- Define Success Beyond the Sale: The discussion highlights a mindset focused on "winning" and creating "raving fans," which emphasizes that success is not just about a single transaction but about fostering long-term client relationships and loyalty.
- Shift from Jargon to Value: Effective communication involves moving away from technical "German" and towards business-focused "French," translating complex technology into tangible business value and ROI that clients can easily understand.
- Prioritize Continuous Self-Improvement: Regularly consuming professional development content, such as podcasts like "Mentor Mindshift," is crucial for staying current and applying new concepts to improve team management, client engagement, and cross-functional collaboration.
- Leverage Personal Passions for Professional Growth: Personal interests, such as a love for Disney's client experience, can be a source of inspiration for professional strategy, helping to inform a high-standard, client-centric approach.
- Embrace a Culture of Adaptability: The conversation models an informal, podcast-style format that is more engaging and reflects the modern need for businesses to be resilient and adaptable to change, or to "duck the punches".
- Set Daily "Must-Do" Priorities: A key strategic habit is to identify and complete one critical task each day before signing off, a practice that aligns with productivity methodologies like "Getting Things Done" and prevents a backlog from growing.
- Foster a Collaborative Leadership Mindset: Leaders should be willing to shadow or learn from other roles within the organization, such as a CEO, to gain a deeper understanding of decision-making and long-term planning, which can help align individual contributions with the company's overall vision.
Carolyn's personal interests and hobbies 1:06
Carolyn's career history at Velosio 2:08
Carolyn's interest in experiencing the CEO role 5:18
Velosio as a TV show 7:28
Carolyn's passions outside of work 9:16
Professional development resources 13:11
Carolyn's karaoke preferences 15:05
Carolyn's end-of-day routine 16:11
Connect with Carolyn Norton: https://www.velosio.com/team-member/carolyn-norton/
Connect with Robbie Morrison: https://www.velosio.com/team-member/robbie-morrison/
Learn More About Velosio: https://velosio.com
Work at Velosio: https://velosio.com/careers
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